Amar Shah Chief quality officer
East London NHS Foundation Trust
What does your job entail?
My job at CQO is an unusual one in the UK. Whilst chief quality officers are fairly common in the US healthcare system, there are still only a handful in the UK. I lead at board level on quality, performance, strategy, planning and analytics. Over the last ten years at East London NHS FT, I’ve led the development of a structured approach to tackling complex quality issues and adopting a culture of continuous improvement.
When not at work you can be found...
on the side of a netball pitch cheering on my two girls, or sampling a good restaurant in London, or watching Liverpool FC.
Why did you join the DSxHE community?
I joined this community because there is an evolving appetite to understand and improve health inequities. We have been experimenting with this, making data on equity available to our teams, and reporting to our board on equity within our performance report. I hope this community gives us the opportunity to learn together, in this evolving field, to establish what we think best practice looks like, and to continue advancing this.
What would like help with from members of the DSxHE community?
I’d love help from members of the DSxHE community in helping us set up some initial activities, to bring together a group of interested people, to start sharing our work in applying improvement science within the field of health equity and learning from good practice.
The most powerful book I’ve read in this field has been Radical Help by Hilary Cottam – a powerful narrative about tackling health inequities by really understanding the local community, the assets that already exist and the root causes of inequities, by testing ideas and scaling.